User Experience
Overview
Frontier AI provides an intuitive user experience across multiple platforms, guiding sales professionals from initial setup through live call coaching and post-call analysis.
User Journey Flow
The complete user experience from sign-up to successful call coaching:
Multi-Platform Experience
Desktop Application (Primary)
The desktop app provides the core live call experience:
Key Features:
- One-click call recording start
- Real-time AI coaching overlay
- Question detection with suggested responses
- Minimal interface during calls
- Quick access to knowledge base
Interaction Flow:
- User joins a video call (Zoom/Meet/Teams)
- Opens Frontier AI desktop app
- Clicks "Start Recording"
- AI bot joins the meeting automatically
- Real-time coaching appears as overlay
- User receives suggestions without interrupting flow
Web Dashboard (Management)
The web dashboard handles setup, analysis, and management:
Key Features:
- Call history and analytics
- Team performance metrics
- Knowledge base management
- Integration configuration
- Account and billing settings
Primary Use Cases:
- Pre-call preparation
- Post-call analysis and review
- Team management and reporting
- System configuration
User Interaction Patterns
Real-Time Call Interface
Dashboard Workflow
Accessibility & Usability
Desktop App Design Principles
- Unobtrusive: Minimal visual interference during calls
- Context-Aware: Suggestions appear when relevant
- Quick Access: Essential features within one click
- Readable: High contrast, appropriate font sizes
- Responsive: Adapts to different screen sizes
Web Dashboard Design Principles
- Information Dense: Detailed data presentation
- Filterable: Easy to find specific calls or metrics
- Visual: Charts and graphs for quick insights
- Organized: Logical navigation and information hierarchy
- Mobile Friendly: Responsive design for tablet/mobile access
User Onboarding Flow
Responsive Design Strategy
Screen Size Adaptations
| Device Type | Primary Use Case | Key Adaptations |
|---|---|---|
| Desktop (Primary) | Live call coaching | Full overlay interface, multi-panel layout |
| Laptop | Mixed usage | Compact overlay, responsive dashboard |
| Tablet | Dashboard access | Touch-optimized, simplified navigation |
| Mobile | Quick reference | Essential features only, vertical layout |
Cross-Platform Consistency
- Shared Design System: Common UI components across web and desktop
- Consistent Branding: Same colors, typography, and iconography
- Feature Parity: Core features available on all platforms
- Data Sync: Real-time synchronization of user data and preferences
- Authentication Flow: Consistent login across all applications
User Feedback Integration
Real-Time Feedback Mechanisms
- Thumbs Up/Down: Quick rating for AI suggestions
- Context Menu: Right-click options for detailed feedback
- Preference Learning: System adapts based on user behavior
- Manual Corrections: Users can edit or improve suggestions
Analytics and Improvement
- Usage Patterns: Track which features are most valuable
- Performance Metrics: Measure coaching effectiveness
- Error Reporting: Automatic bug reports with user consent
- Feature Requests: In-app feedback collection
This user experience design ensures sales professionals can focus on their conversations while receiving valuable AI assistance without disruption.